Certified Business Professional in Dubai

CBP EXECUTIVE TRACK
The CBP Executive™ credential is for business professionals who wish to demonstrate executive expertise in all five (5) CBP™ Professional areas of Leadership, Customer Service, Sales, Business Etiquette and Business Communication.
The CBP Executive™ is a business executive who has developed a wide cross section of business skills and can also integrate into a variety of positions within corporations. Candidates are required to pass all five of the Certified Business Professional exams to be accredited with the CBP Executive™ designation.
Certified Business Professional in Leadership
Course Overview
The CBP™ Leadership training and certification program is designed for individuals who are interested in pursuing a leading position through their career. The course provides business coaching in the essential information and skills required by professionals who have to lead a team and achieve specific organizational goals.
The CBP™ Leadership Certification equips the business professional with the skills and characteristics required for effective leadership in today’s international business world. Effective leadership skills are in demand in every aspect of business and are recognized as an indispensable element for corporate success.
The International Business Training Association CBP™ Leadership certification module covers all of the essentials of today’s leaders. This is a 12-Hour Program and a hands-on and interactive module that uses real life scenarios to develop practical leadership skills.
Course Outline
Upon completion of this course, you will develop the foundation skills needed to be a successful leader.
The CBP Professional™ Leadership manual covers the following topics:
  • Introduction to Effective Leadership
  • The Characteristics and Skills of Effective Leaders
  • Leadership Styles
  • Developing a Vision & a Mission
  • Effective Decision-making
  • Team Building for Leaders
  • Building Trust in Teams
  • Building Trust in Teams
  • Motivation
  • Leadership Summary
Who Should Attend?
This course is intended for professionals who are committed to employing a leader's character within their work environment. Born a leader or not, if you are planning to adopt a leader’s approach, this is the course for you!
Prerequisites
This course requires that candidates meet the following prerequisites:
  • The candidate must have a commitment to the pursuit of excellence
  • The candidate must have completed or be in the process of completing a high school or secondary school diploma or similar educational standards.
Certification Testing
This course helps you prepare for the following certification test: CBP C10-506
This course is priced at AED 1,850.00
Certified Business Professional in Customer Service
Course Overview
The International Business Training Association’s CBP™ Customer Service training and Certification program is aimed towards persons interested in learning the very essential basics in the field of Customer Service. The course was developed with experienced Customer Service gurus across the international business world. In this certification program you will learn the meaning of Customer Service, understand the importance of Customer Service, identify and describe the fundamental communication skills required for Customer Service. This course culminates the fundamentals and skills that every person in the field of Customer Services should have.
The CBP™ Customer Service Certification provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies.
The CBP™ Customer Service certification module provides guidelines for emerging technologies such as Internet Chat. Additionally, this module is a 12-Hour Program that uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service in any industry.
Course Outline
Upon completion of this course, you will develop the foundation skills needed to be a successful customer service agent.
The CBP Professional™ Customer Service manual covers the following topics:
  • Introduction to Customer Service
  • Customer Service: Communication Skills
  • Customer Analysis: Knowing your Customer
  • Calming Upset Customers
  • Telephone Customer Service
  • Internet Customer Service Skills
  • Time Management Strategies
  • Stress Management Strategies
Who Should Attend?
This course is intended for professionals who are committed to surpassing standards of excellence on all business levels where the function of customer service is involved. This is recommended for customer service professionals, service agents, front-line workers, managers, supervisors and business professionals, who wish to specialize in the customer service business sector.
Prerequisites
This course requires that candidates meet the following prerequisites:
  • The candidate must have a commitment to the pursuit of excellence
  • The candidate must have completed or be in the process of completing a high school or secondary school diploma or similar educational standards.
Certification Testing
This course helps you prepare for the following certification test: CBP C20-507
This course is priced at AED 1,850.00
Certified Business Professional in Sales
Course Overview
The CBP™ Sales training and Certification program is geared toward any individual involved in the practice of selling products or services. In today’s business environment, the selling of a product or service is dependent merely on the skill that the salesperson possesses.
This course provides business coaching in the three requirements of an effective salesperson; defining, locating and describing prospects, understanding the role of first contact, identify the seven stages of the selling process.
The International Business Training Association CBP™ Sales Certification lays the foundation for professional selling by developing the selling process using effective sales methodologies. You will learn the skills and tactics of the leading sales professionals and take part in interactive scenarios to master those skills. The CBP™ Sales certification module is a 12-Hour Program and covers all the major sales stages and trains the best practices in the sales industry.
Course Outline
Upon completion of this course, you will develop the foundation skills needed to be a successful sales executive.
The CBP Professional™ Sales manual covers the following topics:
  • Introduction to Sales
  • Developing a Positive Attitude
  • Effective Sales Prospecting
  • First Contact Success Strategies
  • Sales Qualification
  • Presentation Success Strategies
  • Resolving Objections & Successful Negotiating
  • Closing the Sale
  • Developing a Referral Program
  • Wrap-up & Follow-up
  • The Use of Technology in Sales
Who Should Attend?
This course is intended for professionals who are committed to surpassing standards of excellence in pursuing a career in the field of sales.
Prerequisites
This course requires that candidates meet the following prerequisites:
  • The candidate must have a commitment to the pursuit of excellence
  • The candidate must have completed or be in the process of completing a high school or secondary school diploma or similar educational standards.
Certification Testing
This course helps you prepare for the following certification test: CBP C30-508
This course is priced at AED 1,850.00
Certified Business Professional in Business Etiquette and Professionalism
Course Overview
The CBP™ Business Etiquette and Professionalism Certification program is aimed towards persons looking to learn what is there to know about etiquette and conduct in today’s business environment. The course will teach you about the dos and don’ts in specific situations such as business meals, meeting with persons from different cultures (providing specific insights), greeting, planning and attending meetings and functions. This is a course that is advised for every individual, it is the little details that make the bigger difference for the business professional.
The CBP™ Business Etiquette and Professionalism Certification develops the concept of business etiquette and the proper etiquette practices for different business scenarios. You will learn the etiquette requirements for meeting, entertaining, telephone and business interaction scenarios. Additionally, the CBP™ Business Etiquette and Professionalism certification module is a 12-Hour Program that addresses etiquette challenges when doing business in a multi-cultural environment.
Course Outline
Upon completion of this course, you will develop the foundation skills needed to showcase most appropriate conduct and etiquette in the culturally-diverse business environment.
The CBP Professional™ Business Etiquette and Professionalism manual covers the following topics:
  • Introduction to Business Etiquette
  • Meeting and Greeting Interactive Scenarios
  • Meeting and Board-room to Protocol
  • Principles of Exceptional Work Behavior
  • Entertaining Etiquette
  • Multi-Cultural Challenges
  • Electronic and Internet Etiquette
  • Ethical Issues: Business challenge
  • Handling Sexuality at the Workplace
  • Creating your Business Style and Professional Image
Who Should Attend?
This course is intended for professionals who are committed to showcasing utmost appropriateness on all levels and divisions of the business world and across different cultures.
Prerequisites
This course requires that candidates meet the following prerequisites:
  • The candidate must have a commitment to the pursuit of excellence
  • The candidate must have completed or be in the process of completing a high school or secondary school diploma or similar educational standards.
Certification Testing
This course helps you prepare for the following certification test: CBP C40-509
This course is priced at AED 1,850.00
Certified Business Professional in Business Communication
Course Overview
The CBP™ Business Communication training and certification program is geared towards the individual looking to learn the basics of effective communication in today’s business environment. In this certification training course you will be provided the essential information and business skills required for effective verbal and non-verbal business communication.
The CBP™ Business Communication certificate equips the business professional with the best communication practices and develops business communication as a discipline.
The CBP™ Business Communication certificate module is a 12-Hour Program that explores the study of the process of communication in the business environment, allowing the candidate to understand how to make better choices in day to day communication.
Course Outline
Upon completion of this course, you will develop the foundation skills needed to possess the communication skills required to excel in varying positions within corporations.
The CBP Professional™ Business Communication manual covers the following topics:
  • Introduction to Business Communication
  • Business Letter Writing
  • Types of Business Writing
  • Business Writing Styles
  • Writing for Special Circumstances
  • Communication Styles
  • Identifying Your Appropriate Communication Style
  • Communicating Effectively
  • Keys to Powerful Presentations
  • Power of Active Listening
  • Conflict Resolution: Approaching Conflicts Constructively
  • Communication Challenges
Who Should Attend?
This course is intended for professionals who are committed to surpassing standards of excellence in communication across all business levels and divisions in the communication-age that the world is experiencing.
Prerequisites
This course requires that candidates meet the following prerequisites:
  • The candidate must have a commitment to the pursuit of excellence
  • The candidate must have completed or be in the process of completing a high school or secondary school diploma or similar educational standards.
Certification Testing
This course helps you prepare for the following certification test: CBP C50-510
This course is priced at AED 1,850.00






Contact Info

Location

P.O.Box : 14146
Dubai – United Arab Emirates
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1 comment:

  1. Unknown31 May 2015 at 19:48

    Access Training Institute
    Contact Info:-
    +971-4-2976777
    +971-4-2976888
    info@accesstrainings.com
    www.accesstrainings.com

    Location:-
    Mezzanine 03,Al hawai Building, Al Rigga, Deira- Dubai - United Arab Emirates
    P.O.Box : 14146
    Dubai – United Arab Emirates

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